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FAQs

About SmartNote

How does SmartNote work?

The smart pen is equipped with sensors that register movements on the specially patterned pages of the Smartnote notebook. These movements are then digitally recorded and transmitted in real time to the Newyes app via Bluetooth, converting your handwritten notes into digital format.

Can I sync my notes with my computer?

Yes, you can, provided your computer supports apps.

What phones is it compatible with?

It is compatible with all Apple IOS and Android phones and tablets.

Do you have access to my notes?

No!
Everything you write down is saved only in your app, which only you as the user have access to. Nothing is stored with us on SmartNote or Newyes.

What languages ​​does SmartNote support?

- SmartNote supports 50+ languages

English, French, Japanese, Korean, German, Spanish, Chinese, Italian, Portuguese, Dutch, Arabic, Russian, Persian, Cantonese, Greek, Polish, Hindi, Turkish, Swedish, Danish, Finnish, Norwegian, Hungarian, Czech, Hebrew, Slovak, Lithuanian, Latvian, Slovenian, Estonian, Gujarati, Bengali, Ukrainian, Romanian, Tagalog, Vietnamese, Punjabi, Serbian, Macedonian, Croatian, Albanian, Bulgarian, Icelandic, Thai, Malayalam, Tamil, Malaysian, Swahili, Maori, Welsh, Kannada, Marathi, Nepali, Galician.

What happens if the pen runs out of ink?

Each pen comes with replacement ink included so you'll never have to worry about running out.

Can you erase a note?

Yes and no.

You can erase and edit your notes on your digital device in the app, but you cannot erase in the book.

Can you write on regular paper?

You can write with the pen on regular paper as it is a regular ballpoint pen. However, if you want to sync digitally, you must write on the included paper as the paper is specially designed to sync with the app.

Do I have to have my mobile phone on?

No, you don't need to.
You don't need to have your phone/app running or next to you to be able to take notes.
The next time you start the app and start writing, you will be asked if you want to sync your offline notes.

How long does the pen's battery last?

On a full charge, the pen has a battery life of up to 17 hours.

Shipping & Returns

Delivery time

All orders placed on a weekday are processed within 3 business days. We ship and sell goods throughout Scandinavia and our deliveries normally take between 3-5 business days from the time they have been processed, depending on the load of orders .
We generally ship with PostNord.

Can I return the product?

As a customer, you always have a 30-day money-back guarantee!
The product must be unused and in the same packaging to be eligible for open purchase.

What do you guarantee?

In the unlikely event that your product stops working, we always have a 12-month warranty on the product.

Didn't find the answer you were looking for?

Don't hesitate to contact us!